A version of this article originally appeared in the Summer 2018 issue of OUR HOMES Hamilton and Area, p.68. Find local businesses in our Hamilton directory.
We asked these successful Hamilton-area entrepreneurs what it takes to stay on top. Their unanimous answer? Listening to you!
Tell us about your company: We do everything from renos and trim work to landscaping – kitchens, bathrooms, additions and brand new custom builds. With 30-plus years of industry experience, our business is built on referrals, for our superior craftsmanship, dependability and honesty.
What drives you: To be the best that I can be. Customer satisfaction. I personally handle jobs from start to finish, and find it so rewarding to see my clients’ dreams become reality. I enjoy problem solving before issues arise, and seeing projects through to the end.
Best part of being your own boss? Independence. Also, being my own boss keeps things interesting because I’m on a new job all the time, working directly with clients, designers and engineers.
What makes Penwood unique? In a world of seemingly never-ending consumerism, we have found a wonderful niche market bucking this trend. We have become unique because we have held onto important values – locally made, handmade – made of real trees by real people!
How do you anticipate customers’ predilections? Our customers are what makes us tick! Always on the hunt for new styles, we listen to their needs and wants. Our ability to do custom work is second to none and we are so grateful to have such great craftsmen available locally.
Greatest joy in your work? It’s having a sense of pride in what I do here and helping fantastic people decorate their homes with our furniture. I really love the positive attitude of our new and returning clients.
Tell us about Graham & Brooks: We are an independently-owned furniture and home accessories store with a focus on local sourcing. We have a mixture of old and new, rustic and industrial, repurposed and inspired.
Where do you find inspiration? I would say that I get my inspiration from my customers. I love having conversations about what projects they are working on, how an item they are purchasing will be used, and where it will go in their home, cottage or garden.
What have you learned running your own business? Decision making should be easy. Keep true to yourself and what your heart tells you. If you have to talk yourself into something, it probably isn’t the right decision.